Frequently Asked Questions
When do boxes ship?
Boxes will ship during the last week of the month and you will receive an email confirming that shipments are on there way!
When will I receive my box?
You will receive your box during the third week of the month.
How do I get my product featured in your box?
We’re always looking for new products! If you want to work with us, please feel free to reach out through email email@example.com or contact us on social media @literacyloungebox. We are normal people just like you so please, don’t be shy!
What if I want to cancel my subscription?
You can cancel monthly subscriptions at any time! 3-6 month cancellations will take effect prior to your next renewal and you will receive your next subscriptions as long as you notify us that you still want them.If you have any questions about skipping a month during your 3 or 6 month renewal, you can email us at firstname.lastname@example.org
What is included in my box?
One book by a Black Author. 2-4 items that will depend upon the theme of the book. (Ex. A month with a theme centered around self love may include items such as a self love card, teas, or quote cards etc.).
Can I subscribe if I am not African American?
Of course! No matter your race or ethnicity, if you love books written by Black authors and interested in learning about history, the world, or even yourself than we are the subscription box for you!
Can I join your Book Club even if I have not subscribed?
Absolutely! We want to bring others together and start a community, not make you pay for it.
Have more questions? Email us at email@example.com
Literacy Lounge requires that users create accounts containing usernames, passwords, email addresses and other confidential information. This information may be used exclusively by Literacy Lounge in an effort to create, manage and deliver certain products available on the site. By creating an account you acknowledge that all information is true, and that you have not, and will not hold duplicate user accounts. User accounts are limited to one per person. Literacy Lounge will not be responsible for duplicate charges, or product delivery that comes as a result of persons having multiple accounts.
THE SUBSCRIPTION CONTRACT BETWEEN YOU AND US.
Literacy Lounge offers various subscription types: including re-billable monthly subscriptions (“Monthly Subscriptions”); prepaid three month & six month subscriptions.
AUTOMATIC RENEWAL TERMS
With respect to Literacy Lounge subscriptions subject to automatic renewal, you agree that Literacy Lounge may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Literacy Lounge was notified.
By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by Datebox after the expiration date of your payment card.
AUTOMATIC MONTHLY RENEWAL TERMS
Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Monthly Subscription renewal.
CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS
To cancel your Monthly Subscription at any time, you may (i) logon to your account and follow the cancellation procedures there, or (ii) send us a message at ‘OUR EMAIL’ and we will do it for you who can help you cancel. If you cancel, you may use your subscription until the end of your then-current subscription term.
REFUND POLICY FOR MONTHLY SUBSCRIPTIONS
Upon your initial purchase, a monthly subscription may be refunded and cancelled prior to the 1st of the month immediately following the subscribers initial purchase. With respect to monthly subscription renewals, refunds may not be granted once a subscription plan has renewed. All cancellations must take place prior to renewal and all cancellations from then on, will take effect on the subscribers next scheduled renewal.
PREPAID THREE AND SIX MONTH SUBSCRIPTIONS
By purchasing a Pre-paid Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for either three, or six months of service and a recurring Subscription renewal fee at the then-current Subscription rate of your selected plan, and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Literacy Lounge after the expiration date of your payment card.
AUTOMATIC THREE AND SIX MONTH SUBSCRIPTIONS
At the end of each subscription term, your subscription will be automatically extended for another term and your payment method will automatically be charged the renewal fee at the then-current Subscription rate of your plan, until you either change your subscription plan or cancel your Subscription renewal.
CANCELLATION POLICY FOR THREE AND SIX MONTH SUBSCRIPTIONS
You may only cancel your current Subscription plan during the first month of the subscription. To cancel your three or six month Subscription prior to renewal of your current subscription term you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at ‘OUR EMAIL’ and we will do it for you. To cancel your three or six month subscription renewal during the first month of it’s term, you may send us a message at ‘OUR EMAIL’ and we will cancel the remaining months of your term for you. Please note that the first month of your renewal will not be eligible for cancellation or refund, and you will still be shipped that month’s product.
REFUND POLICY FOR THREE AND SIX MONTH SUBSCRIPTIONS
Three and six month plan renewals cancelled during the first month of it’s term may be refunded for the remaining month’s of the subscription terms. Refunds will be given on a pro-rated basis (2 of 3, or 5 of 6 months). Refunds will be based on the full priced subscription, the discounted price will not be honored as a result of the cancellation of the extended, prepaid plan. Users requesting a refund and cancellation during the first month of their term or renewal, may be refunded the amount of their renewal charge, minus the full price of that current month. (eg: $206.88 month renewal charge minus $38.98 current full price month equals $167.90 refund.)
RETURNS, EXCHANGES, AND REPLACEMENTS
Returns, exchanges & replacements may be granted at the sole discretion of Literacy Lounge. If you need assistance, reach out in a reasonable amount of time to (OUR EMAIL) to present your request.
Missing product. Literacy Lounge will replace product missing from a date. During the normal course of operations, sometimes items are missed. If this happens, reach out to the support email address above and notify our team. Reship requests will be tracked and Literacy Lounge reserves the right to refuse reships or replacements for any reason at it’s sole discretion.
Returns & Exchanges. May or may not be granted at the sole discretion of Literacy Lounge on a case by case basis. Exchanges will not be given for dissatisfaction of the products. Literacy Lounge is not responsible if users are sent duplicate product due to having multiple accounts with Literacy Lounge. Returning a product to Literacy Lounge without authorization will not result in a refund or exchange, and you will be responsible for any additional shipping charges that are incurred by Literacy Lounge as a result.
Refused Shipments. Users agree not to refuse shipments from Literacy Lounge. Refusing a shipment for any reason will not result in cancellation of a subscription plan, nor will it trigger a refund. Literacy Lounge assumes no responsibility and liability for any refused shipments and additional shipping charges that may apply.
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
For Gift Subscriptions, there will always be a one time charge and NO recurring subscription charge will be made. Gifts purchased for non-residents will not be refunded or cancelled. Gift cannot be returned or exchanged and there will be no refunds or credits for any unused portion of a gift box. Literacy Lounge assumes no responsibility for incidents concerning injury, health risks, and or other damages from the use of Literacy Lounge or our gifting service. Gift boxes hold no monetary value and may not be redeemed for any cash value or cash value equivalent. By using Literacy Lounge, you agree to ongoing communication from Literacy Lounge.
DIGITAL MILLENNIUM COPYRIGHT ACT
Literacy Lounge expects all users to respect the intellectual property rights of others. If you believe any work protected by a U.S. copyright that you or another owns has been posted on this site without authorization, you may notify us with the following information:
• a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
• identification of works or materials being infringed;
• identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;
• your contact information, including address, telephone number and, if available, e-mail address;
• a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and
• a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.
CHANGES TO THE WEBSITE; DISCLOSURE
You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. YOUR USE OF THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LITERACY LOUNGE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Limitation of Liability. IN NO EVENT WILL LITERACY LOUNGE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR ADVISORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
We control and operate the site from the United States. We make no representation that materials on the site are appropriate or available for use outside the United States. If you choose to access this site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Risk of Loss