Frequently Asked Questions


When do boxes ship?

Boxes will ship during the last week of the month and you will receive an email confirming that shipments are on there way!

When will I receive my box?

You will receive your box during the third week of the month.

How do I get my product featured in your box?

We’re always looking for new products! If you want to work with us, please feel free to reach out through email support@theliteracylounge.com or contact us on social media @literacyloungebox. We are normal people just like you so please, don’t be shy!

What if I want to cancel my subscription?

You can cancel monthly subscriptions at any time! 3-6 month cancellations will take effect prior to your next renewal and you will receive your next subscriptions as long as you notify us that you still want them.If you have any questions about skipping a month during your 3 or 6 month renewal, you can email us at support@theliteracylounge.com

What is included in my box?

One book by a Black Author. 2-4 items that will depend upon the theme of the book. (Ex. A month with a theme centered around self love may include items such as a self love card, teas, or quote cards etc.).

Can I subscribe if I am not African American?

Of course! No matter your race or ethnicity, if you love books written by Black authors and interested in learning about history, the world, or even yourself than we are the subscription box for you!

Can I join your Book Club even if I have not subscribed?

Absolutely! We want to bring others together and start a community, not make you pay for it.

Have more questions? Email us at support@theliteracylounge.com

LITERACY LOUNGE TERMS OF USE

Please read the Terms of Use carefully before you use the site. By using this site, you agree to these Terms of Use, including our Privacy Policy, found at Privacy Policy without qualification or limitation. If you do not want to agree to these Terms of Use or the Privacy Policy, refrain from all use of this site.

PRIVACY

Literacy Lounge is committed to helping you safeguard your privacy. Please review our Privacy Policy for details about how we collect, use, and disclose your information. By using the site, you consent to every action taken by us with respect to your information in compliance with the Privacy Policy.

ELECTRONIC COMMUNICATION

By accessing, browsing or using the site, submitting your information through the site, or communicating with us through the site, you consent to receive communications from us via e-mail or site notices. Any communications provided to you electronically satisfy any legal requirement that such communication be in writing. In order to access certain services on the site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use of the site under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy. Limitation on Quantities Excluding any content that may be submitted by members from time to time, we will do our best to ensure that the information on the site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our site will be available.

USER ACCOUNTS

Literacy Lounge requires that users create accounts containing usernames, passwords, email addresses and other confidential information. This information may be used exclusively by Literacy Lounge in an effort to create, manage and deliver certain products available on the site. By creating an account you acknowledge that all information is true, and that you have not, and will not hold duplicate user accounts. User accounts are limited to one per person. Literacy Lounge will not be responsible for duplicate charges, or product delivery that comes as a result of persons having multiple accounts.

THE SUBSCRIPTION CONTRACT BETWEEN YOU AND US.

Literacy Lounge offers various subscription types: including re-billable monthly subscriptions (“Monthly Subscriptions”); prepaid three month & six month subscriptions.

AUTOMATIC RENEWAL TERMS

With respect to Literacy Lounge subscriptions subject to automatic renewal, you agree that Literacy Lounge may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Literacy Lounge was notified.

MONTHLY SUBSCRIPTIONS

By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by Datebox after the expiration date of your payment card.

AUTOMATIC MONTHLY RENEWAL TERMS

Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Monthly Subscription renewal.

CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS

To cancel your Monthly Subscription at any time, you may (i) logon to your account and follow the cancellation procedures there, or (ii) send us a message at ‘OUR EMAIL’ and we will do it for you who can help you cancel. If you cancel, you may use your subscription until the end of your then-current subscription term.

REFUND POLICY FOR MONTHLY SUBSCRIPTIONS

Upon your initial purchase, a monthly subscription may be refunded and cancelled prior to the 1st of the month immediately following the subscribers initial purchase. With respect to monthly subscription renewals, refunds may not be granted once a subscription plan has renewed. All cancellations must take place prior to renewal and all cancellations from then on, will take effect on the subscribers next scheduled renewal.

PREPAID THREE AND SIX MONTH SUBSCRIPTIONS

By purchasing a Pre-paid Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for either three, or six months of service and a recurring Subscription renewal fee at the then-current Subscription rate of your selected plan, and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Literacy Lounge after the expiration date of your payment card.

AUTOMATIC THREE AND SIX MONTH SUBSCRIPTIONS

At the end of each subscription term, your subscription will be automatically extended for another term and your payment method will automatically be charged the renewal fee at the then-current Subscription rate of your plan, until you either change your subscription plan or cancel your Subscription renewal.

CANCELLATION POLICY FOR THREE AND SIX MONTH SUBSCRIPTIONS

You may only cancel your current Subscription plan during the first month of the subscription. To cancel your three or six month Subscription prior to renewal of your current subscription term you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at ‘OUR EMAIL’ and we will do it for you. To cancel your three or six month subscription renewal during the first month of it’s term, you may send us a message at ‘OUR EMAIL’ and we will cancel the remaining months of your term for you. Please note that the first month of your renewal will not be eligible for cancellation or refund, and you will still be shipped that month’s product.

REFUND POLICY FOR THREE AND SIX MONTH SUBSCRIPTIONS

Three and six month plan renewals cancelled during the first month of it’s term may be refunded for the remaining month’s of the subscription terms. Refunds will be given on a pro-rated basis (2 of 3, or 5 of 6 months). Refunds will be based on the full priced subscription, the discounted price will not be honored as a result of the cancellation of the extended, prepaid plan. Users requesting a refund and cancellation during the first month of their term or renewal, may be refunded the amount of their renewal charge, minus the full price of that current month. (eg: $206.88 month renewal charge minus $38.98 current full price month equals $167.90 refund.)

RETURNS, EXCHANGES, AND REPLACEMENTS

Returns, exchanges & replacements may be granted at the sole discretion of Literacy Lounge. If you need assistance, reach out in a reasonable amount of time to (OUR EMAIL) to present your request.

Missing product. Literacy Lounge will replace product missing from a date. During the normal course of operations, sometimes items are missed. If this happens, reach out to the support email address above and notify our team. Reship requests will be tracked and Literacy Lounge reserves the right to refuse reships or replacements for any reason at it’s sole discretion.

Returns & Exchanges. May or may not be granted at the sole discretion of Literacy Lounge on a case by case basis. Exchanges will not be given for dissatisfaction of the products. Literacy Lounge is not responsible if users are sent duplicate product due to having multiple accounts with Literacy Lounge. Returning a product to Literacy Lounge without authorization will not result in a refund or exchange, and you will be responsible for any additional shipping charges that are incurred by Literacy Lounge as a result.

Refused Shipments. Users agree not to refuse shipments from Literacy Lounge. Refusing a shipment for any reason will not result in cancellation of a subscription plan, nor will it trigger a refund. Literacy Lounge assumes no responsibility and liability for any refused shipments and additional shipping charges that may apply.

FRAUD PROTECTION

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

COPYRIGHT

Images of people, places or products posted on this site are either the property of Literacy Lounge, or are used by us with express permission. Unless otherwise noted, all content included on this site, including images, illustrations, designs, icons, photographs, video clips and written and other materials is the property of Literacy Lounge or its partners or affiliates and is protected by United States and international copyright laws. The compilation of this site is the exclusive property of Literacy Lounge and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this site, please contact us. Limited License to Use site You are granted a limited license to use the site for personal use only. Such grant does not permit you to do any of the following: (1) use the site or its contents for any commercial purpose; (2) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this site not intended to be so read; (3) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this site in any form or by any means; or (4) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the site or to collect any information from the site or any other user of the site. Notwithstanding any of these Terms of Use, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this site, and to block or prevent future access to and use of this site for any reason or no reason. Upon termination, these Terms of Use will still apply.

GIFT BOXES

For Gift Subscriptions, there will always be a one time charge and NO recurring subscription charge will be made. Gifts purchased for non-residents will not be refunded or cancelled. Gift cannot be returned or exchanged and there will be no refunds or credits for any unused portion of a gift box. Literacy Lounge assumes no responsibility for incidents concerning injury, health risks, and or other damages from the use of Literacy Lounge or our gifting service. Gift boxes hold no monetary value and may not be redeemed for any cash value or cash value equivalent. By using Literacy Lounge, you agree to ongoing communication from Literacy Lounge.

DIGITAL MILLENNIUM COPYRIGHT ACT

Literacy Lounge expects all users to respect the intellectual property rights of others. If you believe any work protected by a U.S. copyright that you or another owns has been posted on this site without authorization, you may notify us with the following information:

• a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

• identification of works or materials being infringed;

• identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;

• your contact information, including address, telephone number and, if available, e-mail address;

• a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and

• a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.

CHANGES TO THE WEBSITE; DISCLOSURE

We further reserve the right to remove, delete, redact or otherwise modify content on the site, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Any of the material on the site may be out of date at any given time, and we are under no obligation to update such material. Subject to the Privacy Policy referenced above, we reserve the right to disclose, at any time and from time to time, any information or content that we deem necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. Linking to the site You may link to our site, provided you do so in a way that is fair and legal and does not damage our (Literacy Lounge) reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our expressed consent. Links to Other Websites If the site contains links to other websites and resources provided by third parties, these links are provided for your convenience only. We have no control over the content of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

DISCLAIMER

You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. YOUR USE OF THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LITERACY LOUNGE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Limitation of Liability. IN NO EVENT WILL LITERACY LOUNGE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR ADVISORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Literacy Lounge, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to (1) your use of the site, including use of its content, or (2) your violation of these Terms of Use, our Privacy Policy, any other terms or rules applicable to the site, any rights of any other person or entity, or any applicable laws, rules or regulations.

GOVERNING LAW

All matters relating to the site and these Terms of Use and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the site shall be instituted exclusively in the federal or state courts in and for Bexar County, Texas , although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. Changes to Terms of Use From time to time we may revise these Terms of Use to reflect changes in the site or to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms of Use at any time in our sole discretion. Your continued use of our site means that you accept and agree to these Terms of Use as amended or revised by us from time to time, and you should therefore review these Terms of Use regularly to ensure that you are aware of its terms. You will know if these Terms of Use have been revised since your prior visit to the site by referring to the "Effective Date of Current Policy" at the top of this page. International Use

We control and operate the site from the United States. We make no representation that materials on the site are appropriate or available for use outside the United States. If you choose to access this site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Risk of Loss

Any merchandise purchased from our site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier. Waiver and Severability No waiver by Literacy Lounge of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Literacy Lounge to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

ENTIRE AGREEMENT

These Terms of Use and the Privacy Policy constitute the sole and entire agreement between you and Literacy Lounge with respect to the site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the site. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.